PA CareerLink® Carbon County Logo Frequently Asked Questions (FAQs)

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  1. I can’t find my resume or the job search function on the PA CareerLink® (www.pacareerlink.state.pa.us) website, where are they located?
  2. Can I use either the PA CareerLink® or JobGateway® website?
  3. Do I have to complete a new registration to use JobGateway®?
  4. How do I register on the JobGateway® website?
  5. When I try to register on the JobGateway® website I am getting a message that I am already enrolled. I don’t remember registering on the website, what should I do?
  6. I forgot my Keystone ID (Username) and Password, how can I access my registration?
  7. How do I change my address or phone number in my JobGateway® profile?
  8. Why isn’t the new information I added showing up on my JobGateway® resume?
  9. I apply for jobs on the JobGateway® website but I never hear from the employers. Am I doing something wrong?
  10. Are there charges for services at PA CareerLink® Carbon County?
  11. Do I have to be unemployed to use PA CareerLink® or JobGateway®?
  12. Do I have to be a resident of Carbon County to use the services at PA CareerLink® Carbon County?
  13. What types of services are available at PA CareerLink® Carbon County?
  14. Is there a PA CareerLink® Office located close to where I reside?
  15. How do I file an Unemployment Compensation claim?
  16. Can I file an Unemployment Compensation claim in person?

 

Do you have a question we haven't covered? Email your question to questions@carboncareerlink.org. Or, click here to submit your question using our online form.

 

 

     

  1. I can’t find my resume or the job search function on the PA CareerLink® (www.pacareerlink.state.pa.us) website, where are they located?

  2. Your resume and the job search function are now available through the JobGateway® website – www.jobgateway.pa.gov. If you are logged in to your account on the PA CareerLink® website, there will be a link you can click to go to your JobGateway® home page (My Dashboard). Or, you can log in directly to the JobGateway® website, www.jobgateway.pa.gov using the same Keystone ID (Username) and Password that you use for the PA CareerLink® website. All of your personal information, resume(s), etc., from PA CareerLink® will be available on JobGateway®.

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  3. Can I use either the PA CareerLink® or JobGateway® website?

  4. JobGateway®, www.jobgateway.pa.gov, will be the website that provides you with job search capabilities and resume creation. There are some things you will still access through the PA CareerLink® website, www.pacareerlink.state.pa.us; for example, registering for events or workshops.

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  5. Do I have to complete a new registration to use JobGateway®?

  6. No, if you are registered on the PA CareerLink® website you will use the same login information to access JobGateway®. All of your personal information, resume(s), etc., from PA CareerLink® will be available on JobGateway®.

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  7. How do I register on the JobGateway® website?

  8. Registering on the JobGateway® website is a simple 5 step process. Following are quick tips on how to register on the JobGateway® website:

    Start by going to the JobGateway® website www.jobgateway.pa.gov and click on “Register as a Job Seeker” at the top right of the screen. Please keep in mind that most of the information you enter in your registration becomes part of your online resume that employers can see. Remember to capitalize where appropriate. It is not recommended to type in all capital letters, it is not pleasing to the eye. Also, as you complete each section, make sure you provide enough information to show potential employers exactly what type of experience and skills you possess.

    Step 1 - Personal Information
    • You will start with the creation of your basic information. Required fields are marked with a red asterisk (*). Note: If you receive a message that you are already enrolled, stop your new user registration and contact our office by phone or email to obtain your Participant ID Number.
    • You will also be creating your Keystone ID (Username) and Password during the first step of registration. If you need help creating them, click the link “View Keystone ID and Password Policy.” After creating your Keystone ID (Username) and Password, write them down, you will need them to log in to your JobGateway® profile.
    • Note: If at any time you exit from the registration process after you have created your Keystone ID and Password, your information will be retained. Once you log back on, you will start where you left off.

    Step 2 - Experience
    • Complete all required (*) information regarding your work experience. After clicking “Save and Continue,” you have the option of entering additional work history by clicking the “Add Another” button. Otherwise, click “Continue” to proceed.
    • Complete the military service section if applicable. If not, click on the “Skip this Section” button.

    Step 3 - Education and Accomplishments
    • Complete the Education section with high school, GED and college. If you have multiple entries, click the “Add Another” button.
    • Complete the Certifications/Licenses section if applicable. If not, click on the “Skip this Section” button.
    • Complete the Qualifications/Achievements section if applicable. If not, click on the “Skip this Section” button.

    Step 4 - Job Preferences
    • Entering your Job Preferences will enable employers to find you when they are looking for potential employees. Complete all required (*) information in the Job Preferences section. Base your answers on the type of work you are willing to accept.
    • In the Location Preferences section, enter your zip code and select the radius you are willing to travel to accept employment. Also select whether or not you are willing to relocate to accept employment.

    Step 5 - Complete Registration
    • When you reach the Registration Confirmation Page you will see your Keystone ID (Username) and your Participant ID Number. It is highly recommended that you record your Participant ID Number, or print out the page, and keep it in a safe place. Your Participant ID Number will be needed it you ever forget your Keystone ID (Username) and/or Password.

    If you need help, please don’t hesitate to call us at 570-325-2701 or come in to our office located at 69 Broadway in Jim Thorpe, PA. Our Career Resource Center is always staffed and we are ready to help you.

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  9. When I try to register on the JobGateway® website I am getting a message that I am already enrolled. I don't remember registering on the website, what should I do?

  10. If you were attempting to register as a new user, stop at this point and contact your local PA CareerLink® office for assistance. PA CareerLink® staff will assist you in getting in to your profile. NOTE: If you are already registered on the PA CareerLink® website and know your Keystone ID (Username) and Password you will use the same Keystone ID (Username) and Password to log in to the JobGateway® website.

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  11. I forgot my Keystone ID (Username) and Password, how can I access my registration?

  12. From the JobGateway® homepage, www.jobgateway.pa.gov, click on “Sign In” at the top of the page. On the next screen, click on the “Forgot your Keystone ID/Password?” link in the Sign in box area. Then, select the option "Job Seeker" and additional options will appear. Select the option that applies to you, then click the Continue button on the lower right. Fill in the information requested on the screens that follow. Screens will vary depending on the option you chose. If you are unable to access your registration using these steps, call, email, or visit your local PA CareerLink® office for assistance.

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  13. How do I change my address or phone number in my JobGateway® profile?

  14. In the upper right of your screen where you see “Welcome, [your name].” Click on your name which will take you directly to the personal information page. Remember, after making your changes, scroll down and click “Save and Continue” to save your changes.

    Second method: From your JobGateway® homepage (My Dashboard), hover your mouse over “Manage My Profile” in the navigation bar. Then, from the dropdown, click on “Profile.” Under Profile Summary at the top left, click on “Edit Personal Info” located under your name and address. Make your changes, scroll to the bottom, and click “Save and Continue” to save your changes.

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  15. Why isn’t the new information I added showing up on my JobGateway® resume?

  16. If you added a new job, education, etc., but you aren’t seeing the new information on your resume, follow these steps: Log in to your JobGateway® account. From your homepage (My Dashboard) under “Manage My Resume” click on “View All Resumes.” Select the resume you want to update, then click on the “Edit” button. Scroll down the page and make sure you have placed a check in the “Include in Resume” box (on the right) for each item you want on your resume. Remember to click one of the Save options at the bottom of the page after checking the box(es).

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  17. I apply for jobs on the JobGateway® website but I never hear from the employers. Am I doing something wrong?

  18. One reason we often see is that applicants are not fully applying for the job, instructions are provided below* on the steps you should be following when applying for jobs.
    Another possibility is that after the employer reviewed your resume they did not feel that you met the qualifications for the job. This is why you must make sure that your online resume includes all of your experience, skills and abilities so that employers know your qualifications.

    Note: The JobGateway® system includes job postings from Registered Employers as well as job postings from many different websites (such as craigslist, Monster, CareerBuilder, etc.). Instructions will vary depending upon the source.

    *For Registered Employers: When registered employers list their job openings on the JobGateway® website, they have the option of listing the method(s) they want to utilize for applicants to apply for their jobs. Simply clicking “Apply For This Job” does not necessarily mean you have fully applied. After clicking on the Job Title, you will come to the “Job Details” page. This page contains an overview and summary of the job. If you are interested in applying for the job, click the “Start Application” button. The next page will give you the opportunity to select a resume (if you have more than one resume in the system) and the option to include a cover letter. Then, click “Apply For This Job.” By clicking “Apply For This Job” you will be brought to the screen stating, “Important: Your Application Process is not Complete – See Below!Make sure you read the page carefully for any further contact instructions from the employer.

    *For Job Sources other than Registered Employers: Because these jobs are gathered from a variety of other job posting sites, the method of applying can vary from job to job. After clicking “Apply Now” be sure to follow the instructions. Normally, it is clicking a link that will take you to the job posting source website for further information on how to apply for the job.

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  19. Are there charges for services at PA CareerLink® Carbon County?

  20. Use of the JobGateway® website, the Career Resource Center and core services at the PA CareerLink® Carbon County, and almost all of the workshops and events we hold are provided at NO cost. At times we may have an event or workshop that charges a small fee for the materials provided. If there is a cost involved it will be noted.

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  21. Do I have to be unemployed to use PA CareerLink®?

  22. No, you do not have to be unemployed to use the JobGateway® website or most PA CareerLink® services.

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  23. Do I have to be a resident of Carbon County to use the services at PA CareerLink® Carbon County?

  24. Any resident of Pennsylvania who is eligible to work in the United States can take advantage of the core services of the PA CareerLink®. This includes use of the Career Resource Center (computers, Internet, fax machine, etc.) There are some partner programs in the PA CareerLink® Carbon County that do have residency requirements, for example, Coordinated Child Care and Workforce Training. If you reside outside of Carbon County we can assist you in locating similar services in the county where you reside.

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  25. What types of services are available at PA CareerLink® Carbon County?

  26. We have a description of some of the many services we offer under "Job Seeker Services" and "Employer Services" - just click on those links in our navigation bar at the top left of your screen. You can also view what type of services are available from each of our partners by clicking on the "Our Partners" link. Click on the partner name and you will see a description of their services. If a service you are interested in is not listed on our website please feel free to contact our office at 570-325-2701. We maintain lists of many agencies who may be able to assist you.

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  27. Is a PA CareerLink® Office located close to where I reside?

  28. A list of PA CareerLink® Offices or participating agencies can be found at www.jobgateway.pa.gov. Scroll to the bottom, on the right side you will see “Find your local office.” Enter your zip code and click the “Show Offices” button. Or, on the left side, click on “PA CareerLink® Offices” and enter your zip code and the radius you wish to search, then click the “Search Offices” button.

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  29. How do I file an Unemployment Compensation claim?

  30. You can file a claim by calling 1-888-313-7284, or over the Internet at www.uc.pa.gov. If you do not have access to a telephone or the Internet, PA CareerLink® Carbon County has a telephone you can use that offers a direct line to the Unemployment Compensation Call Center for filing your claim. Or, if you prefer, use our computers to file your claim over the internet. Click here for our Unemployment Compensation instruction sheet.

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  31. Can I file an Unemployment Compensation claim in person?

  32. Claims are no longer filed in person, please see the methods listed above on how to file a claim. Any questions concerning your claim should be directed to 1-888-313-7284. If you need assistance in faxing forms pertaining to your Unemployment Compensation claim feel free to visit the PA CareerLink® Carbon County office, we will fax your forms at no charge to you. Click here for our Unemployment Compensation instruction sheet.

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