PA CareerLink® Carbon County Logo Frequently Asked Questions (FAQs)

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  1. What is the address for the PA CareerLink® website?
  2. How do I register on the PA CareerLink® Website?
  3. When I try to register on the PA CareerLink® website I am getting a message that I am already enrolled. I don't remember registering on the website, what should I do?
  4. I forgot my PA CareerLink® username and password, how can I access my registration?
  5. How do I change my address or phone number in my PA CareerLink® profile?
  6. Why isn’t the new information I added showing up on my PA CareerLink® resume?
  7. I apply for jobs on the PA CareerLink® website but I never hear from the employers. Am I doing something wrong?
  8. Are there charges for services at PA CareerLink® Carbon County?
  9. Do I have to be unemployed to use PA CareerLink®?
  10. How do I file an Unemployment Compensation claim?
  11. Can I file an Unemployment Compensation claim in person?
  12. Am I eligible for extended Unemployment Compensation benefits?
  13. Do I have to be a resident of Carbon County to use the services at PA CareerLink® Carbon County?
  14. Is a PA CareerLink® Office located close to where I reside?
  15. What type of services are available at PA CareerLink® Carbon County?

 

Do you have a question we haven't covered? Email your question to questions@carboncareerlink.org. Or, click here to submit your question using our online form.

     

     

     

  1. What is the address for the PA CareerLink® website?

    2. The PA CareerLink® website is available at     www.pacareerlink.state.pa.us. It is part of the Commonwealth Workforce Development System.

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  2. How do I register on the PA CareerLink® Website?

    3. Quick tips on how to register on the PA CareerLink® Website:
    • Go to http://www.pacareerlink.state.pa.us
    • Click on "New User?" under the Keystone Key on the right side of the screen.
    • You will start with the creation of your Base Record (your basic information). Required fields are marked with a red asterisk (*). After creating your Keystone ID (Username) and Password, write them down, you will need them to log in to your profile. Upon completion of your base record you will see the "New Participant Confirmation" screen. It is highly recommended that you record your Participant Identification Number, or print out the page, and keep it in a safe place. Your Participant ID Number will be needed if you ever forget your Keystone ID (Username) and/or Password.
    • To continue your registration, login to PA CareerLink® by entering your Keystone ID (Username) and Password in the Keystone Key section, then click "Login."
    • Next, create your resume by clicking on "Resume" in the Quick Links section on the right side of the screen. Keep in mind you are building on online resume that employers can see. Remember to capitalize where appropriate. It is not recommended to type in all capital letters, it is not pleasing to the eye. After entering all of the information you want on your resume, be sure to check the box "Include in Resume" in front of each entry. Make sure you click one of the "Save" options at the bottom when you have completed your entire resume. *TIP: It is a good idea to have your employment, military and education history on hand before you start to register. All of this information, as well as any certifications you hold or special skills or qualifications you possess can be entered on your resume. Make sure you provide enough information to show potential employers exactly what type of experience and skills you possess.
    • The next step will be entering your Job Preferences. From your Home Page, click on "Job Preferences" in the Quick Links section on the right. Fill in your Job Preference Basic Detail Screen. You will note that your Occupational Preferences will already be generated based on the job titles you listed on your resume. You can edit, remove or add to this list. Make sure it says "Yes" in the "Match on this Occupation" column in order for employers or staff to match with you for jobs in those occupations. If you do not want to match with an occupation, simply change "Match on this Occupation" to "No" or you can check the box in front of the occupation(s) you do not want to match with, then click the "Remove Selected Occupations" button. When finished, click the "Save And Continue" button at the bottom of the screen. A Job Preference Skills Detail Page will come up. Required fields are indicated by a red asterisk (*). Most entries are optional but filling in this information may produce better job matches; then click "Save And Finish" at the bottom of the page. This will bring you to the Job Preferences Summary page. Make sure, in the very first box called Matching Preference, you select "Yes" for "Want employers to find you?" if you want your resume matched with job postings when employers or staff perform searches. Then click "Save."

    For tips on using the PA CareerLink® Website, attend one of our PA CareerLink® Website Tips workshops! Click here for more information on our workshops.

    If you need help, please don’t hesitate to call us at 570-325-2701 or come in to our office located at 69 Broadway in Jim Thorpe, PA. Our Career Resource Center is always staffed and we are ready to help you.

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  3. When I try to register on the PA CareerLink® website I am getting a message that I am already enrolled. I don't remember registering on the website, what should I do?

    4. If you were attempting to register as a new user, stop at this point and contact your local PA CareerLink® office for assistance. The PA CareerLink® web system has been in place for a number of years and we often have individuals who do not remember that they were registered in the past. PA CareerLink® staff will assist you in getting in to your profile.

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  4. I forgot my PA CareerLink® username and password, how can I access my registration?

    5. If you have your Participant ID Number, click on the "Forgot Your Password?" link on the right side of the PA CareerLink® home page. Fill in the information requested on the screens that will follow. You will come to a page where you will be able to see your Keystone ID (Username) and be able to reset your Password.
    If you do not have your Participant ID Number, you will have to call, email, or visit a PA CareerLink® office to retrieve your information.

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  5. How do I change my address or phone number in my PA CareerLink® profile?

    6. Make sure you are logged in, then from your Home Page, click on "Edit Personal Info" in the Job Search Profile section on the left side of the screen. Make your changes, then scroll to the bottom of the page and click the "Save And Continue" button.

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  6. Why isn’t the new information I added showing up on my PA CareerLink® resume?

    7. If you added a new job, education, etc., but you aren’t seeing the new information on your resume, follow these steps: Log in to your account, click on "Resume" in the Quick Links section on the right side of the screen. Select the resume you want to update, then click on the "Edit" button. Scroll down the page and make sure you have placed a check in the "Include in Resume" box for each item you want on your resume. Remember to click one of the Save options at the bottom of the page after checking the boxes.

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  7. I apply for jobs on the PA CareerLink® website but I never hear from the employers. Am I doing something wrong?

    8. One reason we often see is that applicants are not fully applying for the job. When employers list their job openings on the PA CareerLink® website, they have the option of listing the method(s) they want to utilize for applicants to apply for their jobs. Simply clicking "Apply For This Job" does not necessarily mean you have fully applied. After clicking on a Job Number, you will come to the “Job Posting Details” page. This page contains an overview and summary of the job. If you are interested in applying for the job, click the “Start Application” button. The next page will give you the opportunity to select a resume (if you have more than one resume on the system) and the option to include a cover letter. Then, scroll down and select “Apply For This Job.” By selecting “Apply For This Job,” you will be brought to the screen stating your application has been sent. BUT, at this point, you may not have fully applied for the position. Make sure you read the page carefully for any further contact instructions from the employer.
    Another possibility is that after the employer reviewed your resume, they did not feel that you met the qualifications for the job. Make sure that your online resume includes all of your experience, skills and abilities so that employers know your qualifications.

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  8. Are there charges for services at PA CareerLink® Carbon County?

    9. Use of the PA CareerLink® Website, the Career Resource Center and core services at the PA CareerLink® Carbon County, and almost all of the workshops and events we hold are provided at NO cost. At times we may have an event or workshop that charges a small fee for the materials provided. If there is a cost involved it will be noted.

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  9. Do I have to be unemployed to use PA CareerLink®?

    10. No, you do not have to be unemployed to use most PA CareerLink® services.

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  10. How do I file an Unemployment Compensation claim?

    11. You can file a claim by calling 1-888-313-7284, or over the Internet at http://www.pa.gov (click on "PA Online" on the left of the screen and select "File for Unemployment Compensation" from the list). If you do not have access to a telephone or the Internet, PA CareerLink® Carbon County has a telephone you can use that offers a direct line to the Unemployment Compensation Call Center for filing your claim. Or, if you prefer, use our computers to file your claim over the internet. Click here for our Unemployment Compensation instruction sheet.

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  11. Can I file an Unemployment Compensation claim in person?

    12. Claims are no longer filed in person, please see the methods listed above on how to file a claim. Any questions concerning your claim should be directed to 1-888-313-7284. If you need assistance in faxing forms pertaining to your Unemployment Compensation claim feel free to visit the PA CareerLink® Carbon County office, we will fax your forms at no charge to you. Click here for our Unemployment Compensation instruction sheet.

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  12. Am I eligible for extended Unemployment Compensation benefits?

    13. Please click here for more information on extended Unemployment Compensation Benefits.

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  13. Do I have to be a resident of Carbon County to use the services at PA CareerLink® Carbon County?

    14. Any resident of Pennsylvania who is eligible to work in the United States can take advantage of the core services of the PA CareerLink®. This includes use of the Career Resource Center (computers, Internet, fax machine, etc.) There are some partner programs in the PA CareerLink® Carbon County that do have residency requirements, for example, Child Care Information Services and Workforce Training. If you reside outside of Carbon County we can assist you in locating similar services in the county where you reside.

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  14. Is a PA CareerLink® Office located close to where I reside?

    15. A list of PA CareerLink® Offices or participating agencies can be found at http://www.pacareerlink.state.pa.us. Scroll to the bottom of the page and click on "Search for Service Locations."

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  15. What type of services are available at PA CareerLink® Carbon County?

    16. We have a description of some of the many services we offer under "Job Seeker Services" and "Employer Services" - just click on those links in our navigation bar at the top left of your screen. You can also view what type of services are available from each of our partners by clicking on the "Our Partners" link. Click on the partner name and you will see a description of their services. If a service you are interested in is not listed on our website please feel free to contact our office at 570-325-2701. We maintain lists of many agencies who may be able to assist you.

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